Digital delivery email requirements

Place your support details at the very top of every digital-product delivery email so customers know how to reach you.

Required information

1. Your contact number
2. Your email address
3. Available support hours and working days
4. Maximum response time during those hours

Example support details

Customer Support
Phone: [Your contact number]
Email: [Your email address]
Support hours: Monday–Friday, 8:00 a.m.–8:00 p.m.
Maximum response time: Within 5 hours during support hours.

Replace the example with your actual contact details, support hours and response time.

Selling access will be disabled for sellers who do not meet this requirement.

සිංහල උපදෙස්

සෑම ඩිජිටල් නිෂ්පාදන බෙදාහැරීමේ ඊමේල් පණිවිඩයකම ආරම්භයේ ඔබගේ දුරකථන අංකය, ඊමේල් ලිපිනය, සම්බන්ධ විය හැකි දින හා වේලාවන් සහ පිළිතුරු ලබාදීමට ගතවන උපරිම කාලය සඳහන් කරන්න.