Why my order is Pending?

Orders & payments · 1 min read

1. Payment failure:

  • This can happen if your credit or card is declined.
  • If there are insufficient funds in your account or if there is an issue with the payment processor.
  • If your payment fails, the order will be marked as pending. 
  • Payment declined by the KOKO App
  • Payment declined by the Frimi

2. Direct Bank Transfer Payment not Updated

If you used Direct Bank Transfer method, you have to send the payment proof with order ID manually to info@tudo.lk via email or WhatsApp to 07 12 666 666

Pending Orders Will not be process unless received the payment. 

You can order again from Tudo.lk

Need more help?

Contact the Tudo team with your order ID or store name.

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