Process and ship orders on time
Build a routine around the dispatch deadline or processing time confirmed for your orders. Packing a parcel and handing it to the courier are separate steps.
Check new orders regularly
Review the seller portal during your working day. Read the order status, payment status, product variant, quantity and any instructions. Follow Tudo’s payment and order-status requirements before fulfilling an order.
Prepare the correct product
- Reserve the required stock.
- Check the model, colour, size and quantity against the order.
- Inspect the product and included accessories.
- Pack securely and attach the correct shipping label or required order details.
- Arrange the required courier handover before the applicable cutoff.
Record the handover
Keep the courier receipt or collection record. Use the portal’s order statuses according to their actual meaning. Do not treat “ready for pickup” as evidence that a courier has collected the parcel.
If a deadline is at risk
Contact Tudo as soon as you know there is a problem. Give the order ID, reason, current status and a realistic ready date. Ask for the next step rather than making a new delivery promise to the buyer yourself.
Need more help?
Contact the Tudo team with your order ID or store name.