Handle stock shortages and dispatch delays

Early, accurate updates give Tudo more time to help resolve a problem.

If an ordered item is unavailable

1. Confirm the shortage against your physical stock.
2. Update the affected listing so more unavailable stock is not sold.
3. Contact Tudo with the order ID, item and quantity affected.
4. Explain whether replenishment is confirmed and provide a realistic date.
5. Follow the cancellation or resolution instructions provided.

Do not send a different model, colour or substitute item without an agreed resolution.

If the courier misses collection

Keep the parcel ready and record when collection was arranged. Notify Tudo or the assigned delivery contact using the available support channel. Keep any reference number and confirm the next collection arrangement.

If the item is damaged before dispatch

Do not ship a known damaged or defective item as new. Check for a suitable replacement from your stock, and tell Tudo immediately if the order cannot be fulfilled as agreed.

Prevent the same issue next time

• Reconcile stock across your selling channels.
• Check low-stock items before joining promotions.
• Allow time for inspection and packing before pickup.
• Keep packaging supplies available.
• Record recurring supplier or collection problems and discuss them with Tudo.