We apologize for the delay you’ve experienced with your order. We are actively working to address our backlog and reduce delays to ensure that your packages reach you as soon as possible.
Please be aware that we will keep you informed about any delays by sending you an email or an SMS with an updated delivery timeline.
You can also determine the cause of the delay by checking the tracking ID on the courier partner’s portal.
The delays may be attributed to one of the following reasons.
Seller Sourcing Issues
The seller could take longer than expected time to fulfill your order.
Courier service delay
Our partners is taking longer than expected time to deliver your order.
Customer not available
Our Delivery Hero has not been able to get in touch with the customer.
Wrong Address / Phone Number
While placing an order the customer has entered an incorrect address or phone number,leading to late delivery.
Extreme Weather
The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.
Law and Order conditions
Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package, after the promised time.
Supply Chain Issues
Due to fuel shortages impacting the logistics operations thereby delaying the timelines.
For more information on related topics, you can refer to the following articles:
If you ara an already registered user, Click Login
If you are a new User, Fill the Form. Following Details are mandetory.
First Name
E-Mail Address
Phone Number
Address 1
City – Select from the list
After you select the city, Shipping chargers will apear. Select the most preferable shipping provider for you.
Select the most suitable payment method. Visa/Master payments are secured and provided with reputed banks of Sri Lanka. (Tudo is not using third party payment providers) You can select installment plans (If Available) at this stage.
Click Place the Order
You will receive the order confirmation via e-Mail and SMS
You have to send us the payment proof for Direct Bank Transfer payment method
1.3. Multiple Product Checkout Using Cart
Add products to the cart using Add to Cart option
Select the checkout from cart button
Follow 3-10 Steps on Section 1.1
Tudo Knowladge Base
Docly is a powerful, responsive, and high-performance online documentation WordPress theme that can assist you quickly develop your next product’s documentation. It can be used for documenting API, frameworks, plugins, templates, software, manual etc. It includes a lot of elements to make your interactive documentation efficiently.
You will get the full idea about how to place order, order processing time, Order Status, Order Refunds and all other order processing system related details
What Do I Do If My Order Is Delayed?
We apologize for the delay you’ve experienced with your order. We are actively working to address our backlog and reduce delays to ensure that your packages reach you as soon as possible.
Please be aware that we will keep you informed about any delays by sending you an email or an SMS with an updated delivery timeline.
You can also determine the cause of the delay by checking the tracking ID on the courier partner’s portal.
The delays may be attributed to one of the following reasons.
Seller Sourcing Issues
The seller could take longer than expected time to fulfill your order.
Courier service delay
Our partners is taking longer than expected time to deliver your order.
Customer not available
Our Delivery Hero has not been able to get in touch with the customer.
Wrong Address / Phone Number
While placing an order the customer has entered an incorrect address or phone number,leading to late delivery.
Extreme Weather
The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.
Law and Order conditions
Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package, after the promised time.
Supply Chain Issues
Due to fuel shortages impacting the logistics operations thereby delaying the timelines.
For more information on related topics, you can refer to the following articles:
Can I open and check the parcel before receiving and paying the rider?
Thank you for the clarification. It appears that open box delivery is not allowed at Tudo, and customers are expected to receive the parcel, pay the rider, and then, if any issues arise upon unwrapping the package, follow the return process with Tudo.
If you have any further questions or if there’s anything else I can assist you with, please feel free to ask.
Order Processing
Elementor elements, short codes contains in this section.
If you ara an already registered user, Click Login
If you are a new User, Fill the Form. Following Details are mandetory.
First Name
E-Mail Address
Phone Number
Address 1
City – Select from the list
After you select the city, Shipping chargers will apear. Select the most preferable shipping provider for you.
Select the most suitable payment method. Visa/Master payments are secured and provided with reputed banks of Sri Lanka. (Tudo is not using third party payment providers) You can select installment plans (If Available) at this stage.
Click Place the Order
You will receive the order confirmation via e-Mail and SMS
You have to send us the payment proof for Direct Bank Transfer payment method
1.3. Multiple Product Checkout Using Cart
Add products to the cart using Add to Cart option
Select the checkout from cart button
Follow 3-10 Steps on Section 1.1
Order Processing Time
The “promised delivery timeline” is the estimated date when your order is expected to be delivered.
This timeline is determined by considering several factors, including the availability of the item you’ve ordered, the chosen shipping method, and the delivery address. These estimates are typically based on business days and do not include public holidays or Sundays.
It’s important to note that the delivery timeline may be subject to potential delays or adjustments due to unforeseen circumstances such as logistical challenges, adverse weather conditions, or other factors that could impact the shipping and delivery processes.
Before placing an order, you can review the promised delivery timeline on the product display page to have an idea of when to expect your delivery.
Physical Products – 1-5 Working Days
Digital Products – 48 Working Hours
Store Pickup – Based on the Availability of the warehouse
If you’ve already placed an order and want to check the promised delivery timeline, you will get tracking details via SMS and EMail
Understanding the reasons for order cancellations is indeed important to avoid any inconvenience. The reasons you’ve mentioned are common causes for order cancellations:
Out of Stock: Sometimes, sellers may run out of stock for the item you ordered. This can happen due to underestimating demand or inventory errors. In such cases, the seller may cancel your order and issue a refund.
Fraudulent Activity: To protect both the platform and its users, Tudo may cancel orders if there are suspicions of fraudulent activity associated with your account. This could include unusual purchase patterns, unverified identity, or other security concerns.
Too Many Failed Delivery Orders: If you’ve had a history of multiple failed delivery attempts or issues with receiving orders, the platform may cancel subsequent orders to prevent further complications. This is done to maintain the reliability of the delivery process.
It’s important to note that if your order gets canceled and you’ve already made a pre-payment, you should receive an automatic refund for the canceled order.
To avoid order cancellations in the future, consider the following tips:
Check Product Availability: Ensure that the items you want to order are in stock before proceeding with the purchase.
Verify Your Account Information: Make sure your account details are accurate and up to date, including your contact information.
Use Secure Payment Methods: Use secure and verified payment methods to avoid any suspicion of fraudulent activity.
Monitor Delivery Attempts: Be attentive to delivery attempts and provide accurate delivery information to prevent delivery issues.
If you have any concerns or questions about a canceled order, you can reach out to Tudo’s customer service for assistance and clarification.
How would I know if my order has been confirmed?
Why my order is Pending?
1. Payment failure:
This can happen if your credit or card is declined.
If there are insufficient funds in your account or if there is an issue with the payment processor.
If your payment fails, the order will be marked as pending.
Payment declined by the KOKO App
Payment declined by the Frimi
2. Direct Bank Transfer Payment not Updated
If you used Direct Bank Transfer method, you have to send the payment proof with order ID manually to info@tudo.lk via email or WhatsApp to 07 12 666 666
Pending Orders Will not be process unless received the payment.
1. Orders are failed due to shipping failure. This can happen due to;
Contact no not reachable of the customer
Incorrect Address
Damaged goods
Customs Issues
Customer Refusal
Delays in transit
Technical problems
Driver shortages
Weather Conditions
How to cancel my order?
You can “Cancel Request” any order that is not marked as “Ready to Ship”. You can use the Tudo account to cancel the requested order. Or you can contact Tudo Customer Support for extended support.
For the Orders which requested to cancel by the customer will be refunded via REFUND VOUCHER ONLY
For the orders which cancelled by Tudo Sellers,
You can request a REFUND VOUCHER for any type of refund. It will be issued within 30 Minutes during working hours.
Other refund methods as follow;
Payment Type
Refund Type
Time Line
Credit/Debit Cards
Payment Reversal to Card
10 Working Days
EPP Plans
Payment Reversal to Card
20 Working Days
Frimi
Bank Deposit
10 Working Days
Frimi Life Style
Bank Deposit
10 Working Days
KOKO
KOKO Reversal / Bank Deposit
20 Working Days
Cash on Deliver
Bank Deposit
20 Working Days
How to Return an Order
You can request for returns and refunds for,
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us via email (info@tudo.lk). Your product may be eligible for a refund or replacement.
All return requests must be made within 7 days of delivery. The item must be handed over to the courier within 14 days of the delivery date. Tudo is not responsible for any returns that are not given to the courier after 14 days.
All items must be in original condition for the returns.
For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable).
After the QC Dept receives the package, You will get further instructions via e-mail or Phone.
How to Hand Over the Package?
Prepare Your Return Package
RePack the item safely as received to you
Paste below details on it:
Inform us to arrange pickup from your location
You have to collect the receipt for the package at the handing over to the delivery partner.
Package can hand over only to Pronto Lanka. We are not responsible for any packages which handed over to other delivery partners.
Thank you for purchasing with Tudo Lk. Please find the information about the return policy for damaged, defective, incorrect, or incomplete products from your seller. Here’s a summary of the key points:
Reasons for Return: Customers are encouraged to raise a return request if their product is damaged, defective, incorrect, or incomplete at the time of delivery.
Return Timeframe: Return requests must be initiated immediately and within a maximum of 7 days from the date of delivery.
Warranty Coverage: Products that are covered by a seller’s warranty will be replaced according to the terms and conditions of the warranty.
Electronic Appliances & Mobile Phones: For issues with electronic appliances and mobile phones that occur after usage or beyond the return policy period, customers are advised to check if the product is covered under the seller’s warranty or the brand’s warranty. Further information on warranty claims can be found in the Warranty Policy.
This information is useful for customers to understand the procedures for returning or seeking replacements for products that don’t meet their expectations or arrive in a defective or damaged condition. If you have any specific questions or need further assistance with this policy or any other matter, please feel free to ask.
Valid reasons for return
The reasons you’ve listed are commonly accepted as valid reasons to return an item, and they are in line with standard return policies:
Damaged or Defective Product: If the delivered product is physically damaged or broken, or if it is defective and unable to function as intended (e.g., unable to switch on), customers typically have the right to return it for a replacement or refund.
Incomplete Product: If the delivered product is missing items or accessories that were supposed to be included with the purchase, customers have a valid reason to return it to receive the missing components or a refund.
Incorrect Product: If the delivered product is not what the customer ordered in terms of product type, size, color, authenticity (e.g., receiving a fake item), or expiration date, they have a legitimate reason to request a return for a replacement or refund.
Product Does Not Match Description or Picture: If the delivered product does not match the description or image provided by the seller at the time of purchase, this is also considered a valid reason for a return. Customers expect to receive the product as advertised, and any significant discrepancies can warrant a return.
It’s important for both sellers and customers to be aware of these valid reasons for returns, as they help ensure fair and satisfactory transactions. Sellers typically outline their specific return policies, timeframes, and procedures to handle such cases to provide clarity and facilitate smooth returns or exchanges.
Earn with Tudo Affiliate
Earn by Sharing Products You Love
With the Tudo.lk Affiliate Program, you can earn money by recommending products available on Tudo.lk.
Share eligible Tudo.lk products with your friends, family, social-media followers, website visitors or other audiences. When a customer purchases through your affiliate link and the order is successfully completed, you can earn an affiliate commission.
There is no separate affiliate application process. Tudo.lk customers can access the affiliate program using their existing Tudo.lk account.
Step 1 – Sign In to Your Tudo.lk Account
Visit Tudo.lk and sign in to your customer account.
If you do not already have an account, create a Tudo.lk account first.
After signing in, open your account menu and select: Affiliate
Step 2 – Open Your Affiliate Dashboard
The Affiliate dashboard gives you an overview of your affiliate activity.
You can use the affiliate area to check your orders, earnings, payment information and affiliate profile.
The dashboard may also show information such as completed affiliate orders, processing orders, failed orders, earnings and upcoming payments.
Step 3 – Complete Your Affiliate Profile
Before receiving affiliate payments, make sure your payment information is complete.
Open your Affiliate> Bank Account Section and enter your bank details:
Bank – Select Bank Name
Branch – Select Branch
Account Holder Name
Bank Account Number
Please make sure the information is correct before saving.
Tudo.lk uses the bank information saved in your affiliate profile when processing affiliate payments.
If your bank details are missing or incorrect, your eligible earnings may remain pending until valid bank information is provided.
Step 4 – Choose What You Want to Promote
With the Tudo.lk Affiliate Program, you are not limited to promoting a single product.
You can create and share affiliate links for different types of Tudo.lk pages, including:
Individual Products – Recommend a specific product directly.
Product Categories – Promote a complete category, such as electronics, home appliances, beauty products or tools.
Search Results – Share a Tudo.lk search results page containing a selection of relevant products.
Promotions & Deals – Share promotional, campaign or deals pages available on Tudo.lk.
Other Supported Tudo.lk Pages – Where the affiliate sharing option is available, you can generate an affiliate link and share that page with your audience.
This allows you to choose the type of link that best matches your audience.
For example, if you are promoting kitchen appliances, you can share the entire relevant category instead of selecting only one product. If you are promoting a seasonal campaign or special offer, you can share the promotion page so customers can browse multiple products.
Affiliate commission can vary between products. The commission earned from an eligible order will depend on the products purchased and the applicable affiliate commission.
For better results, share pages and products that are relevant to your audience rather than simply sharing as many links as possible.
Step 5 – Share Your Affiliate Link
Once you have selected the product, category, search results page, promotion or other supported Tudo.lk page you want to promote, create your affiliate link from that page.
Use the available Affiliate, Share, or Copy Affiliate Link option to generate a link connected to your Tudo.lk affiliate account.
Your affiliate link can then be shared with your audience through channels such as:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites and blogs
Email
Other suitable online channels
Always use the affiliate link generated by Tudo.lk when promoting a page. This allows the system to identify eligible orders that come through your recommendation.
You can share different affiliate links depending on what you are promoting. For example, you may share one link for a specific product and another link for an entire category or promotion.
When sharing a link, give your audience a clear reason to visit it. You can mention useful product features, recommend a category, highlight a promotion or explain what customers can find on the linked page.
Avoid providing incorrect or misleading information about prices, discounts, stock availability, delivery times, product specifications or warranty conditions. Customers should always check the latest information shown on Tudo.lk before purchasing.
Step 6 – Customer Places an Order
When a customer opens Tudo.lk using your affiliate link and places an eligible order, the qualifying order can be recorded under your affiliate account.
This applies whether you shared an affiliate link for a:
Product
Category
Search results page
Promotion or deals page
Other supported Tudo.lk page
After the order is placed, you can monitor it from:
Affiliate → Affiliate Orders
Your Affiliate Orders section allows you to view information such as:
Order ID
Order Date
Order Amount
Affiliate Commission
Order Status
Payment Status
You can also open an order to view additional details about the products and commission connected with that order.
An order appearing in your Affiliate Orders section does not mean the commission is immediately payable. The order must successfully reach the required completed status before the eligible commission can be included in an affiliate payment.
Step 7 – Understanding Affiliate Order Status
Processing or Shipped
The order has not yet been successfully completed.
The related affiliate commission remains pending.
Completed
The order has been successfully completed.
Eligible commission from completed orders can be included in an upcoming affiliate payment.
Cancelled
Cancelled orders do not qualify for affiliate commission.
Failed
Failed orders do not qualify for affiliate commission.
Returned
Returned orders do not qualify for affiliate commission.
An affiliate amount shown while an order is still being processed may therefore change depending on the final status of the order.
Step 8 – Track Your Earnings
Use your affiliate dashboard and earnings area to monitor your performance.
You can check your affiliate orders, pending earnings, completed earnings and previous payment information.
Your earnings are calculated using the affiliate commission applicable to the qualifying order.
Affiliate commission rates can vary between products.
Step 9 – Receive Your Affiliate Payment
Tudo.lk processes affiliate payments on a monthly payout cycle.
Eligible unpaid commission from successfully completed affiliate orders can be included in the applicable affiliate payment period.
The final amount paid may include applicable adjustments or deductions under the Tudo.lk Affiliate Program.
Payments are processed using the bank details saved in your Affiliate Profile.
Make sure your bank information remains accurate and up to date.
FAQ
Previous Affiliate Payments
You can use the affiliate payment area to review your previous payouts.
Depending on the payment record, you may be able to see the payment reference, payment date, transfer date, payment status, orders included in the payment, applicable adjustments and the final amount paid.
What Happens If My Bank Details Are Missing?
If the required bank information is missing, Tudo.lk may not be able to include your account in the current payment processing cycle.
Your eligible unpaid affiliate commission will remain available for a future payment after the required bank details have been completed.
Please update your Affiliate Profile as soon as possible to avoid payment delays.
Why Is My Affiliate Commission Still Pending?
Affiliate commission usually remains pending while the related customer order is still being processed, shipped or waiting for successful completion.
Commission becomes eligible for payout only after the qualifying order reaches the required completed status.
Cancelled, failed and returned orders are not eligible for affiliate commission.
Does Every Product Have the Same Commission?
No.
Affiliate commission can vary from one product to another.
The applicable commission is based on the affiliate commission connected with the product and qualifying order.
Always check the affiliate information shown by Tudo.lk before promoting a product.
Do I Need to Apply to Become an Affiliate?
No separate affiliate application is required.
Tudo.lk customers can access the affiliate program using their customer account.
Tudo.lk may restrict or disable affiliate access where necessary, including cases involving misuse of the affiliate program.
Tips for Better Affiliate Earnings
Choose products that match the interests of your audience and provide useful information when recommending them.
Instead of simply sharing a link, explain why the product may be useful, highlight important features, create product demonstrations or reviews, and encourage customers to check the complete product information on Tudo.lk before purchasing.
Always provide accurate information and avoid making misleading claims regarding product prices, discounts, stock availability, delivery times, specifications or warranty conditions.
Need Help?
If you need assistance with the Tudo.lk Affiliate Program, please contact Tudo.lk Customer Support.
You can also visit help.tudo.lk for more Tudo.lk customer guides.
How to Create & Share Tudo Affiliate Links
Tudo.lk affiliates can promote more than individual products.
You can create affiliate links for supported Tudo.lk pages and share them with your audience. This allows you to send customers directly to the products, categories, searches or promotions most relevant to them.
This guide explains what you can promote and how to share your affiliate links correctly.
What Can I Promote?
You can create affiliate links for different types of supported Tudo.lk pages.
Individual Products
Share a specific product when you want to recommend one particular item.
This works well for:
Product reviews
Product recommendations
WhatsApp recommendations
Social-media posts
Product demonstration videos
Example: You find a washing machine you want to recommend and share its affiliate link directly with your audience.
Product Categories
You can also promote an entire product category instead of choosing only one product.
This is useful when your audience may want to compare several products before deciding what to buy.
For example, you may share categories such as:
Mobile Phones
Refrigerators
Washing Machines
Kitchen Appliances
Power Tools
Beauty Products
A customer who opens your category affiliate link can browse the available products within that category.
Search Results
You can share a Tudo.lk search results page when you want to show customers a selection of products related to a particular search.
For example, you might search Tudo.lk for:
Bluetooth Speakers
and then share the supported affiliate link for that search results page.
This can be useful when customers want to compare several related products rather than viewing only one item.
Promotions & Deals
You can also promote supported Tudo.lk promotion, campaign or deals pages.
This is useful when Tudo.lk is running a special campaign or when you want customers to browse several promotional products from one link.
Examples may include:
Seasonal campaigns
Special promotions
Deals pages
Promotional collections
How to Create Your Affiliate Link
First, sign in to your Tudo.lk account.
Browse to the product, category, search results page, promotion or other supported page you want to share.
Use the available Affiliate / Share / Copy Affiliate Link option provided on Tudo.lk.
The system will generate or provide a link associated with your affiliate account.
Copy this link before sharing it with your audience.
Always Use Your Affiliate Link
When promoting Tudo.lk through the Affiliate Program, make sure you share the affiliate link generated for your account.
Do not simply copy the normal URL from your browser if an affiliate-link option is provided.
Using the correct affiliate link allows Tudo.lk to identify qualifying traffic and eligible orders connected with your affiliate account.
Choosing the Right Type of Link
Different types of affiliate links work better in different situations.
Use a Product Link When:
You are recommending one specific product.
Example: “Looking for a portable party speaker? Check this model on Tudo.lk.”
Then share the affiliate link for that product.
Use a Category Link When:
You want customers to browse and compare several products.
Example: “Looking for a new washing machine? Browse the available washing machines on Tudo.lk.”
Then share the affiliate link for the Washing Machines category.
Use a Search Results Link When:
You want to show customers products matching a particular search.
Example: “Looking for Bluetooth speakers? See the available options on Tudo.lk.”
Then share the affiliate link for the relevant search results.
Use a Promotion Link When:
You want to direct customers to a current campaign, deal or promotional collection.
Example: “Check the latest offers available on Tudo.lk.”
Then share the supported affiliate link for the promotion.
Where Can I Share My Affiliate Links?
You can share your affiliate links through suitable online channels, including:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites
Blogs
Email
Online communities
Direct recommendations
Choose the channel that best matches your audience.
Sharing on WhatsApp
Affiliate links can be shared directly with individual contacts or suitable WhatsApp groups.
Instead of sending only the URL, add a short explanation.
For example:
Looking for kitchen appliances? You can check the available options on Tudo.lk here: [Your Affiliate Link]
Providing useful context can make the link more helpful to the customer.
Sharing on Facebook & Instagram
You can use affiliate links together with:
Product recommendations
Product reviews
Comparison content
Buying guides
Promotional posts
Reels and videos
Stories where links are supported
Tell customers what they can expect to find after opening your link.
Avoid simply posting large numbers of unrelated links.
Sharing Through TikTok or YouTube
Affiliate links can also support video content.
For example, you can create:
Product demonstrations
Product reviews
Buying guides
Top-product lists
Comparison videos
Product-category recommendations
Where the platform allows clickable links, direct viewers to your Tudo.lk affiliate link.
Product Link or Category Link – Which Is Better?
There is no single best option.
It depends on what you are promoting.
If you are recommending one particular product, a product link provides the most direct experience.
If you want customers to compare different models, brands or prices, a category or search link may be more useful.
For campaigns containing many products, a promotion link may provide a better customer experience.
Choose the link that makes it easiest for your audience to find what they are looking for.
Can Customers Buy a Different Product?
A customer who enters Tudo.lk through your supported affiliate link may browse other pages before completing their purchase.
Affiliate eligibility and commission are determined according to the qualifying products and affiliate rules applied by Tudo.lk.
You therefore do not need to limit every recommendation to a single product page.
Important Tips When Sharing Affiliate Links
Provide Useful Information
Explain why you are recommending the product, category or promotion.
Useful recommendations are generally more effective than simply posting links.
Keep Information Accurate
Do not provide incorrect or misleading information about:
Price
Discounts
Stock availability
Delivery times
Product specifications
Warranty
Promotions
These details can change.
Ask customers to check the current information displayed on Tudo.lk before purchasing.
Use the Correct Affiliate Link
Always use the affiliate link generated through Tudo.lk.
Choose Relevant Products
Promote products and categories that are relevant to the people receiving your links.
Avoid Spam
Do not repeatedly send unwanted affiliate links or post them in places where promotional content is not permitted.
What If My Affiliate Link Is Not Working?
First, check that you copied the complete affiliate link generated by Tudo.lk.
Then try opening the link in a browser to confirm that it reaches the expected Tudo.lk page.
If the link does not work correctly, generate or copy it again.
If the problem continues, contact Tudo.lk Customer Support.
You will get the full idea about how to place order, order processing time, Order Status, Order Refunds and all other order processing system related details
We apologize for the delay you’ve experienced with your order. We are actively working to address our backlog and reduce delays to ensure that your packages reach you as soon as possible.
Please be aware that we will keep you informed about any delays by sending you an email or an SMS with an updated delivery timeline.
You can also determine the cause of the delay by checking the tracking ID on the courier partner’s portal.
The delays may be attributed to one of the following reasons.
Seller Sourcing Issues
The seller could take longer than expected time to fulfill your order.
Courier service delay
Our partners is taking longer than expected time to deliver your order.
Customer not available
Our Delivery Hero has not been able to get in touch with the customer.
Wrong Address / Phone Number
While placing an order the customer has entered an incorrect address or phone number,leading to late delivery.
Extreme Weather
The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.
Law and Order conditions
Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package, after the promised time.
Supply Chain Issues
Due to fuel shortages impacting the logistics operations thereby delaying the timelines.
For more information on related topics, you can refer to the following articles:
Can I open and check the parcel before receiving and paying the rider?
Thank you for the clarification. It appears that open box delivery is not allowed at Tudo, and customers are expected to receive the parcel, pay the rider, and then, if any issues arise upon unwrapping the package, follow the return process with Tudo.
If you have any further questions or if there’s anything else I can assist you with, please feel free to ask.
Reasons for Order Delay
The delays may be attributed to one of the following reasons.
Seller Sourcing Issues
The seller could take longer than expected time to fulfill your order.
Courier service delay
Our partners is taking longer than expected time to deliver your order.
Customer not available
Our Delivery Hero has not been able to get in touch with the customer.
Wrong Address / Phone Number
While placing an order the customer has entered an incorrect address or phone number,leading to late delivery.
Extreme Weather
The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.
Law and Order conditions
Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package, after the promised time.
Supply Chain Issues
Due to fuel shortages impacting the logistics operations thereby delaying the timelines.
For more information on related topics, you can refer to the following articles:
The “promised delivery timeline” is the estimated date when your order is expected to be delivered.
This timeline is determined by considering several factors, including the availability of the item you’ve ordered, the chosen shipping method, and the delivery address. These estimates are typically based on business days and do not include public holidays or Sundays.
It’s important to note that the delivery timeline may be subject to potential delays or adjustments due to unforeseen circumstances such as logistical challenges, adverse weather conditions, or other factors that could impact the shipping and delivery processes.
Before placing an order, you can review the promised delivery timeline on the product display page to have an idea of when to expect your delivery.
Physical Products – 1-5 Working Days
Digital Products – 48 Working Hours
Store Pickup – Based on the Availability of the warehouse
If you’ve already placed an order and want to check the promised delivery timeline, you will get tracking details via SMS and EMail
If you ara an already registered user, Click Login
If you are a new User, Fill the Form. Following Details are mandetory.
First Name
E-Mail Address
Phone Number
Address 1
City – Select from the list
After you select the city, Shipping chargers will apear. Select the most preferable shipping provider for you.
Select the most suitable payment method. Visa/Master payments are secured and provided with reputed banks of Sri Lanka. (Tudo is not using third party payment providers) You can select installment plans (If Available) at this stage.
Click Place the Order
You will receive the order confirmation via e-Mail and SMS
You have to send us the payment proof for Direct Bank Transfer payment method
1.3. Multiple Product Checkout Using Cart
Add products to the cart using Add to Cart option
Select the checkout from cart button
Follow 3-10 Steps on Section 1.1
Order Processing Time
The “promised delivery timeline” is the estimated date when your order is expected to be delivered.
This timeline is determined by considering several factors, including the availability of the item you’ve ordered, the chosen shipping method, and the delivery address. These estimates are typically based on business days and do not include public holidays or Sundays.
It’s important to note that the delivery timeline may be subject to potential delays or adjustments due to unforeseen circumstances such as logistical challenges, adverse weather conditions, or other factors that could impact the shipping and delivery processes.
Before placing an order, you can review the promised delivery timeline on the product display page to have an idea of when to expect your delivery.
Physical Products – 1-5 Working Days
Digital Products – 48 Working Hours
Store Pickup – Based on the Availability of the warehouse
If you’ve already placed an order and want to check the promised delivery timeline, you will get tracking details via SMS and EMail
Understanding the reasons for order cancellations is indeed important to avoid any inconvenience. The reasons you’ve mentioned are common causes for order cancellations:
Out of Stock: Sometimes, sellers may run out of stock for the item you ordered. This can happen due to underestimating demand or inventory errors. In such cases, the seller may cancel your order and issue a refund.
Fraudulent Activity: To protect both the platform and its users, Tudo may cancel orders if there are suspicions of fraudulent activity associated with your account. This could include unusual purchase patterns, unverified identity, or other security concerns.
Too Many Failed Delivery Orders: If you’ve had a history of multiple failed delivery attempts or issues with receiving orders, the platform may cancel subsequent orders to prevent further complications. This is done to maintain the reliability of the delivery process.
It’s important to note that if your order gets canceled and you’ve already made a pre-payment, you should receive an automatic refund for the canceled order.
To avoid order cancellations in the future, consider the following tips:
Check Product Availability: Ensure that the items you want to order are in stock before proceeding with the purchase.
Verify Your Account Information: Make sure your account details are accurate and up to date, including your contact information.
Use Secure Payment Methods: Use secure and verified payment methods to avoid any suspicion of fraudulent activity.
Monitor Delivery Attempts: Be attentive to delivery attempts and provide accurate delivery information to prevent delivery issues.
If you have any concerns or questions about a canceled order, you can reach out to Tudo’s customer service for assistance and clarification.
How would I know if my order has been confirmed?
Why my order is Pending?
1. Payment failure:
This can happen if your credit or card is declined.
If there are insufficient funds in your account or if there is an issue with the payment processor.
If your payment fails, the order will be marked as pending.
Payment declined by the KOKO App
Payment declined by the Frimi
2. Direct Bank Transfer Payment not Updated
If you used Direct Bank Transfer method, you have to send the payment proof with order ID manually to info@tudo.lk via email or WhatsApp to 07 12 666 666
Pending Orders Will not be process unless received the payment.
1. Orders are failed due to shipping failure. This can happen due to;
Contact no not reachable of the customer
Incorrect Address
Damaged goods
Customs Issues
Customer Refusal
Delays in transit
Technical problems
Driver shortages
Weather Conditions
How to cancel my order?
You can “Cancel Request” any order that is not marked as “Ready to Ship”. You can use the Tudo account to cancel the requested order. Or you can contact Tudo Customer Support for extended support.
For the Orders which requested to cancel by the customer will be refunded via REFUND VOUCHER ONLY
For the orders which cancelled by Tudo Sellers,
You can request a REFUND VOUCHER for any type of refund. It will be issued within 30 Minutes during working hours.
Other refund methods as follow;
Payment Type
Refund Type
Time Line
Credit/Debit Cards
Payment Reversal to Card
10 Working Days
EPP Plans
Payment Reversal to Card
20 Working Days
Frimi
Bank Deposit
10 Working Days
Frimi Life Style
Bank Deposit
10 Working Days
KOKO
KOKO Reversal / Bank Deposit
20 Working Days
Cash on Deliver
Bank Deposit
20 Working Days
How to Return an Order
You can request for returns and refunds for,
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us via email (info@tudo.lk). Your product may be eligible for a refund or replacement.
All return requests must be made within 7 days of delivery. The item must be handed over to the courier within 14 days of the delivery date. Tudo is not responsible for any returns that are not given to the courier after 14 days.
All items must be in original condition for the returns.
For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable).
After the QC Dept receives the package, You will get further instructions via e-mail or Phone.
How to Hand Over the Package?
Prepare Your Return Package
RePack the item safely as received to you
Paste below details on it:
Inform us to arrange pickup from your location
You have to collect the receipt for the package at the handing over to the delivery partner.
Package can hand over only to Pronto Lanka. We are not responsible for any packages which handed over to other delivery partners.
Thank you for purchasing with Tudo Lk. Please find the information about the return policy for damaged, defective, incorrect, or incomplete products from your seller. Here’s a summary of the key points:
Reasons for Return: Customers are encouraged to raise a return request if their product is damaged, defective, incorrect, or incomplete at the time of delivery.
Return Timeframe: Return requests must be initiated immediately and within a maximum of 7 days from the date of delivery.
Warranty Coverage: Products that are covered by a seller’s warranty will be replaced according to the terms and conditions of the warranty.
Electronic Appliances & Mobile Phones: For issues with electronic appliances and mobile phones that occur after usage or beyond the return policy period, customers are advised to check if the product is covered under the seller’s warranty or the brand’s warranty. Further information on warranty claims can be found in the Warranty Policy.
This information is useful for customers to understand the procedures for returning or seeking replacements for products that don’t meet their expectations or arrive in a defective or damaged condition. If you have any specific questions or need further assistance with this policy or any other matter, please feel free to ask.
Valid reasons for return
The reasons you’ve listed are commonly accepted as valid reasons to return an item, and they are in line with standard return policies:
Damaged or Defective Product: If the delivered product is physically damaged or broken, or if it is defective and unable to function as intended (e.g., unable to switch on), customers typically have the right to return it for a replacement or refund.
Incomplete Product: If the delivered product is missing items or accessories that were supposed to be included with the purchase, customers have a valid reason to return it to receive the missing components or a refund.
Incorrect Product: If the delivered product is not what the customer ordered in terms of product type, size, color, authenticity (e.g., receiving a fake item), or expiration date, they have a legitimate reason to request a return for a replacement or refund.
Product Does Not Match Description or Picture: If the delivered product does not match the description or image provided by the seller at the time of purchase, this is also considered a valid reason for a return. Customers expect to receive the product as advertised, and any significant discrepancies can warrant a return.
It’s important for both sellers and customers to be aware of these valid reasons for returns, as they help ensure fair and satisfactory transactions. Sellers typically outline their specific return policies, timeframes, and procedures to handle such cases to provide clarity and facilitate smooth returns or exchanges.
Earn by Sharing Products You Love
With the Tudo.lk Affiliate Program, you can earn money by recommending products available on Tudo.lk.
Share eligible Tudo.lk products with your friends, family, social-media followers, website visitors or other audiences. When a customer purchases through your affiliate link and the order is successfully completed, you can earn an affiliate commission.
There is no separate affiliate application process. Tudo.lk customers can access the affiliate program using their existing Tudo.lk account.
Step 1 – Sign In to Your Tudo.lk Account
Visit Tudo.lk and sign in to your customer account.
If you do not already have an account, create a Tudo.lk account first.
After signing in, open your account menu and select: Affiliate
Step 2 – Open Your Affiliate Dashboard
The Affiliate dashboard gives you an overview of your affiliate activity.
You can use the affiliate area to check your orders, earnings, payment information and affiliate profile.
The dashboard may also show information such as completed affiliate orders, processing orders, failed orders, earnings and upcoming payments.
Step 3 – Complete Your Affiliate Profile
Before receiving affiliate payments, make sure your payment information is complete.
Open your Affiliate> Bank Account Section and enter your bank details:
Bank – Select Bank Name
Branch – Select Branch
Account Holder Name
Bank Account Number
Please make sure the information is correct before saving.
Tudo.lk uses the bank information saved in your affiliate profile when processing affiliate payments.
If your bank details are missing or incorrect, your eligible earnings may remain pending until valid bank information is provided.
Step 4 – Choose What You Want to Promote
With the Tudo.lk Affiliate Program, you are not limited to promoting a single product.
You can create and share affiliate links for different types of Tudo.lk pages, including:
Individual Products – Recommend a specific product directly.
Product Categories – Promote a complete category, such as electronics, home appliances, beauty products or tools.
Search Results – Share a Tudo.lk search results page containing a selection of relevant products.
Promotions & Deals – Share promotional, campaign or deals pages available on Tudo.lk.
Other Supported Tudo.lk Pages – Where the affiliate sharing option is available, you can generate an affiliate link and share that page with your audience.
This allows you to choose the type of link that best matches your audience.
For example, if you are promoting kitchen appliances, you can share the entire relevant category instead of selecting only one product. If you are promoting a seasonal campaign or special offer, you can share the promotion page so customers can browse multiple products.
Affiliate commission can vary between products. The commission earned from an eligible order will depend on the products purchased and the applicable affiliate commission.
For better results, share pages and products that are relevant to your audience rather than simply sharing as many links as possible.
Step 5 – Share Your Affiliate Link
Once you have selected the product, category, search results page, promotion or other supported Tudo.lk page you want to promote, create your affiliate link from that page.
Use the available Affiliate, Share, or Copy Affiliate Link option to generate a link connected to your Tudo.lk affiliate account.
Your affiliate link can then be shared with your audience through channels such as:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites and blogs
Email
Other suitable online channels
Always use the affiliate link generated by Tudo.lk when promoting a page. This allows the system to identify eligible orders that come through your recommendation.
You can share different affiliate links depending on what you are promoting. For example, you may share one link for a specific product and another link for an entire category or promotion.
When sharing a link, give your audience a clear reason to visit it. You can mention useful product features, recommend a category, highlight a promotion or explain what customers can find on the linked page.
Avoid providing incorrect or misleading information about prices, discounts, stock availability, delivery times, product specifications or warranty conditions. Customers should always check the latest information shown on Tudo.lk before purchasing.
Step 6 – Customer Places an Order
When a customer opens Tudo.lk using your affiliate link and places an eligible order, the qualifying order can be recorded under your affiliate account.
This applies whether you shared an affiliate link for a:
Product
Category
Search results page
Promotion or deals page
Other supported Tudo.lk page
After the order is placed, you can monitor it from:
Affiliate → Affiliate Orders
Your Affiliate Orders section allows you to view information such as:
Order ID
Order Date
Order Amount
Affiliate Commission
Order Status
Payment Status
You can also open an order to view additional details about the products and commission connected with that order.
An order appearing in your Affiliate Orders section does not mean the commission is immediately payable. The order must successfully reach the required completed status before the eligible commission can be included in an affiliate payment.
Step 7 – Understanding Affiliate Order Status
Processing or Shipped
The order has not yet been successfully completed.
The related affiliate commission remains pending.
Completed
The order has been successfully completed.
Eligible commission from completed orders can be included in an upcoming affiliate payment.
Cancelled
Cancelled orders do not qualify for affiliate commission.
Failed
Failed orders do not qualify for affiliate commission.
Returned
Returned orders do not qualify for affiliate commission.
An affiliate amount shown while an order is still being processed may therefore change depending on the final status of the order.
Step 8 – Track Your Earnings
Use your affiliate dashboard and earnings area to monitor your performance.
You can check your affiliate orders, pending earnings, completed earnings and previous payment information.
Your earnings are calculated using the affiliate commission applicable to the qualifying order.
Affiliate commission rates can vary between products.
Step 9 – Receive Your Affiliate Payment
Tudo.lk processes affiliate payments on a monthly payout cycle.
Eligible unpaid commission from successfully completed affiliate orders can be included in the applicable affiliate payment period.
The final amount paid may include applicable adjustments or deductions under the Tudo.lk Affiliate Program.
Payments are processed using the bank details saved in your Affiliate Profile.
Make sure your bank information remains accurate and up to date.
FAQ
Previous Affiliate Payments
You can use the affiliate payment area to review your previous payouts.
Depending on the payment record, you may be able to see the payment reference, payment date, transfer date, payment status, orders included in the payment, applicable adjustments and the final amount paid.
What Happens If My Bank Details Are Missing?
If the required bank information is missing, Tudo.lk may not be able to include your account in the current payment processing cycle.
Your eligible unpaid affiliate commission will remain available for a future payment after the required bank details have been completed.
Please update your Affiliate Profile as soon as possible to avoid payment delays.
Why Is My Affiliate Commission Still Pending?
Affiliate commission usually remains pending while the related customer order is still being processed, shipped or waiting for successful completion.
Commission becomes eligible for payout only after the qualifying order reaches the required completed status.
Cancelled, failed and returned orders are not eligible for affiliate commission.
Does Every Product Have the Same Commission?
No.
Affiliate commission can vary from one product to another.
The applicable commission is based on the affiliate commission connected with the product and qualifying order.
Always check the affiliate information shown by Tudo.lk before promoting a product.
Do I Need to Apply to Become an Affiliate?
No separate affiliate application is required.
Tudo.lk customers can access the affiliate program using their customer account.
Tudo.lk may restrict or disable affiliate access where necessary, including cases involving misuse of the affiliate program.
Tips for Better Affiliate Earnings
Choose products that match the interests of your audience and provide useful information when recommending them.
Instead of simply sharing a link, explain why the product may be useful, highlight important features, create product demonstrations or reviews, and encourage customers to check the complete product information on Tudo.lk before purchasing.
Always provide accurate information and avoid making misleading claims regarding product prices, discounts, stock availability, delivery times, specifications or warranty conditions.
Need Help?
If you need assistance with the Tudo.lk Affiliate Program, please contact Tudo.lk Customer Support.
You can also visit help.tudo.lk for more Tudo.lk customer guides.
How to Create & Share Tudo Affiliate Links
Tudo.lk affiliates can promote more than individual products.
You can create affiliate links for supported Tudo.lk pages and share them with your audience. This allows you to send customers directly to the products, categories, searches or promotions most relevant to them.
This guide explains what you can promote and how to share your affiliate links correctly.
What Can I Promote?
You can create affiliate links for different types of supported Tudo.lk pages.
Individual Products
Share a specific product when you want to recommend one particular item.
This works well for:
Product reviews
Product recommendations
WhatsApp recommendations
Social-media posts
Product demonstration videos
Example: You find a washing machine you want to recommend and share its affiliate link directly with your audience.
Product Categories
You can also promote an entire product category instead of choosing only one product.
This is useful when your audience may want to compare several products before deciding what to buy.
For example, you may share categories such as:
Mobile Phones
Refrigerators
Washing Machines
Kitchen Appliances
Power Tools
Beauty Products
A customer who opens your category affiliate link can browse the available products within that category.
Search Results
You can share a Tudo.lk search results page when you want to show customers a selection of products related to a particular search.
For example, you might search Tudo.lk for:
Bluetooth Speakers
and then share the supported affiliate link for that search results page.
This can be useful when customers want to compare several related products rather than viewing only one item.
Promotions & Deals
You can also promote supported Tudo.lk promotion, campaign or deals pages.
This is useful when Tudo.lk is running a special campaign or when you want customers to browse several promotional products from one link.
Examples may include:
Seasonal campaigns
Special promotions
Deals pages
Promotional collections
How to Create Your Affiliate Link
First, sign in to your Tudo.lk account.
Browse to the product, category, search results page, promotion or other supported page you want to share.
Use the available Affiliate / Share / Copy Affiliate Link option provided on Tudo.lk.
The system will generate or provide a link associated with your affiliate account.
Copy this link before sharing it with your audience.
Always Use Your Affiliate Link
When promoting Tudo.lk through the Affiliate Program, make sure you share the affiliate link generated for your account.
Do not simply copy the normal URL from your browser if an affiliate-link option is provided.
Using the correct affiliate link allows Tudo.lk to identify qualifying traffic and eligible orders connected with your affiliate account.
Choosing the Right Type of Link
Different types of affiliate links work better in different situations.
Use a Product Link When:
You are recommending one specific product.
Example: “Looking for a portable party speaker? Check this model on Tudo.lk.”
Then share the affiliate link for that product.
Use a Category Link When:
You want customers to browse and compare several products.
Example: “Looking for a new washing machine? Browse the available washing machines on Tudo.lk.”
Then share the affiliate link for the Washing Machines category.
Use a Search Results Link When:
You want to show customers products matching a particular search.
Example: “Looking for Bluetooth speakers? See the available options on Tudo.lk.”
Then share the affiliate link for the relevant search results.
Use a Promotion Link When:
You want to direct customers to a current campaign, deal or promotional collection.
Example: “Check the latest offers available on Tudo.lk.”
Then share the supported affiliate link for the promotion.
Where Can I Share My Affiliate Links?
You can share your affiliate links through suitable online channels, including:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites
Blogs
Email
Online communities
Direct recommendations
Choose the channel that best matches your audience.
Sharing on WhatsApp
Affiliate links can be shared directly with individual contacts or suitable WhatsApp groups.
Instead of sending only the URL, add a short explanation.
For example:
Looking for kitchen appliances? You can check the available options on Tudo.lk here: [Your Affiliate Link]
Providing useful context can make the link more helpful to the customer.
Sharing on Facebook & Instagram
You can use affiliate links together with:
Product recommendations
Product reviews
Comparison content
Buying guides
Promotional posts
Reels and videos
Stories where links are supported
Tell customers what they can expect to find after opening your link.
Avoid simply posting large numbers of unrelated links.
Sharing Through TikTok or YouTube
Affiliate links can also support video content.
For example, you can create:
Product demonstrations
Product reviews
Buying guides
Top-product lists
Comparison videos
Product-category recommendations
Where the platform allows clickable links, direct viewers to your Tudo.lk affiliate link.
Product Link or Category Link – Which Is Better?
There is no single best option.
It depends on what you are promoting.
If you are recommending one particular product, a product link provides the most direct experience.
If you want customers to compare different models, brands or prices, a category or search link may be more useful.
For campaigns containing many products, a promotion link may provide a better customer experience.
Choose the link that makes it easiest for your audience to find what they are looking for.
Can Customers Buy a Different Product?
A customer who enters Tudo.lk through your supported affiliate link may browse other pages before completing their purchase.
Affiliate eligibility and commission are determined according to the qualifying products and affiliate rules applied by Tudo.lk.
You therefore do not need to limit every recommendation to a single product page.
Important Tips When Sharing Affiliate Links
Provide Useful Information
Explain why you are recommending the product, category or promotion.
Useful recommendations are generally more effective than simply posting links.
Keep Information Accurate
Do not provide incorrect or misleading information about:
Price
Discounts
Stock availability
Delivery times
Product specifications
Warranty
Promotions
These details can change.
Ask customers to check the current information displayed on Tudo.lk before purchasing.
Use the Correct Affiliate Link
Always use the affiliate link generated through Tudo.lk.
Choose Relevant Products
Promote products and categories that are relevant to the people receiving your links.
Avoid Spam
Do not repeatedly send unwanted affiliate links or post them in places where promotional content is not permitted.
What If My Affiliate Link Is Not Working?
First, check that you copied the complete affiliate link generated by Tudo.lk.
Then try opening the link in a browser to confirm that it reaches the expected Tudo.lk page.
If the link does not work correctly, generate or copy it again.
If the problem continues, contact Tudo.lk Customer Support.
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us via email (info@tudo.lk). Your product may be eligible for a refund or replacement.
All return requests must be made within 7 days of delivery. The item must be handed over to the courier within 14 days of the delivery date. Tudo is not responsible for any returns that are not given to the courier after 14 days.
All items must be in original condition for the returns.
For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable).
After the QC Dept receives the package, You will get further instructions via e-mail or Phone.
How to Hand Over the Package?
Prepare Your Return Package
RePack the item safely as received to you
Paste below details on it:
Inform us to arrange pickup from your location
You have to collect the receipt for the package at the handing over to the delivery partner.
Package can hand over only to Pronto Lanka. We are not responsible for any packages which handed over to other delivery partners.
For the Orders which requested to cancel by the customer will be refunded via REFUND VOUCHER ONLY
For the orders which cancelled by Tudo Sellers,
You can request a REFUND VOUCHER for any type of refund. It will be issued within 30 Minutes during working hours.
Other refund methods as follow;
Payment Type
Refund Type
Time Line
Credit/Debit Cards
Payment Reversal to Card
10 Working Days
EPP Plans
Payment Reversal to Card
20 Working Days
Frimi
Bank Deposit
10 Working Days
Frimi Life Style
Bank Deposit
10 Working Days
KOKO
KOKO Reversal / Bank Deposit
20 Working Days
Cash on Deliver
Bank Deposit
20 Working Days
Return Policy
Thank you for purchasing with Tudo Lk. Please find the information about the return policy for damaged, defective, incorrect, or incomplete products from your seller. Here’s a summary of the key points:
Reasons for Return: Customers are encouraged to raise a return request if their product is damaged, defective, incorrect, or incomplete at the time of delivery.
Return Timeframe: Return requests must be initiated immediately and within a maximum of 7 days from the date of delivery.
Warranty Coverage: Products that are covered by a seller’s warranty will be replaced according to the terms and conditions of the warranty.
Electronic Appliances & Mobile Phones: For issues with electronic appliances and mobile phones that occur after usage or beyond the return policy period, customers are advised to check if the product is covered under the seller’s warranty or the brand’s warranty. Further information on warranty claims can be found in the Warranty Policy.
This information is useful for customers to understand the procedures for returning or seeking replacements for products that don’t meet their expectations or arrive in a defective or damaged condition. If you have any specific questions or need further assistance with this policy or any other matter, please feel free to ask.
Why my order is cancelled
Understanding the reasons for order cancellations is indeed important to avoid any inconvenience. The reasons you’ve mentioned are common causes for order cancellations:
Out of Stock: Sometimes, sellers may run out of stock for the item you ordered. This can happen due to underestimating demand or inventory errors. In such cases, the seller may cancel your order and issue a refund.
Fraudulent Activity: To protect both the platform and its users, Tudo may cancel orders if there are suspicions of fraudulent activity associated with your account. This could include unusual purchase patterns, unverified identity, or other security concerns.
Too Many Failed Delivery Orders: If you’ve had a history of multiple failed delivery attempts or issues with receiving orders, the platform may cancel subsequent orders to prevent further complications. This is done to maintain the reliability of the delivery process.
It’s important to note that if your order gets canceled and you’ve already made a pre-payment, you should receive an automatic refund for the canceled order.
To avoid order cancellations in the future, consider the following tips:
Check Product Availability: Ensure that the items you want to order are in stock before proceeding with the purchase.
Verify Your Account Information: Make sure your account details are accurate and up to date, including your contact information.
Use Secure Payment Methods: Use secure and verified payment methods to avoid any suspicion of fraudulent activity.
Monitor Delivery Attempts: Be attentive to delivery attempts and provide accurate delivery information to prevent delivery issues.
If you have any concerns or questions about a canceled order, you can reach out to Tudo’s customer service for assistance and clarification.
The reasons you’ve listed are commonly accepted as valid reasons to return an item, and they are in line with standard return policies:
Damaged or Defective Product: If the delivered product is physically damaged or broken, or if it is defective and unable to function as intended (e.g., unable to switch on), customers typically have the right to return it for a replacement or refund.
Incomplete Product: If the delivered product is missing items or accessories that were supposed to be included with the purchase, customers have a valid reason to return it to receive the missing components or a refund.
Incorrect Product: If the delivered product is not what the customer ordered in terms of product type, size, color, authenticity (e.g., receiving a fake item), or expiration date, they have a legitimate reason to request a return for a replacement or refund.
Product Does Not Match Description or Picture: If the delivered product does not match the description or image provided by the seller at the time of purchase, this is also considered a valid reason for a return. Customers expect to receive the product as advertised, and any significant discrepancies can warrant a return.
It’s important for both sellers and customers to be aware of these valid reasons for returns, as they help ensure fair and satisfactory transactions. Sellers typically outline their specific return policies, timeframes, and procedures to handle such cases to provide clarity and facilitate smooth returns or exchanges.
With the Tudo.lk Affiliate Program, you can earn money by recommending products available on Tudo.lk.
Share eligible Tudo.lk products with your friends, family, social-media followers, website visitors or other audiences. When a customer purchases through your affiliate link and the order is successfully completed, you can earn an affiliate commission.
There is no separate affiliate application process. Tudo.lk customers can access the affiliate program using their existing Tudo.lk account.
Step 1 – Sign In to Your Tudo.lk Account
Visit Tudo.lk and sign in to your customer account.
If you do not already have an account, create a Tudo.lk account first.
After signing in, open your account menu and select: Affiliate
Step 2 – Open Your Affiliate Dashboard
The Affiliate dashboard gives you an overview of your affiliate activity.
You can use the affiliate area to check your orders, earnings, payment information and affiliate profile.
The dashboard may also show information such as completed affiliate orders, processing orders, failed orders, earnings and upcoming payments.
Step 3 – Complete Your Affiliate Profile
Before receiving affiliate payments, make sure your payment information is complete.
Open your Affiliate> Bank Account Section and enter your bank details:
Bank – Select Bank Name
Branch – Select Branch
Account Holder Name
Bank Account Number
Please make sure the information is correct before saving.
Tudo.lk uses the bank information saved in your affiliate profile when processing affiliate payments.
If your bank details are missing or incorrect, your eligible earnings may remain pending until valid bank information is provided.
Step 4 – Choose What You Want to Promote
With the Tudo.lk Affiliate Program, you are not limited to promoting a single product.
You can create and share affiliate links for different types of Tudo.lk pages, including:
Individual Products – Recommend a specific product directly.
Product Categories – Promote a complete category, such as electronics, home appliances, beauty products or tools.
Search Results – Share a Tudo.lk search results page containing a selection of relevant products.
Promotions & Deals – Share promotional, campaign or deals pages available on Tudo.lk.
Other Supported Tudo.lk Pages – Where the affiliate sharing option is available, you can generate an affiliate link and share that page with your audience.
This allows you to choose the type of link that best matches your audience.
For example, if you are promoting kitchen appliances, you can share the entire relevant category instead of selecting only one product. If you are promoting a seasonal campaign or special offer, you can share the promotion page so customers can browse multiple products.
Affiliate commission can vary between products. The commission earned from an eligible order will depend on the products purchased and the applicable affiliate commission.
For better results, share pages and products that are relevant to your audience rather than simply sharing as many links as possible.
Step 5 – Share Your Affiliate Link
Once you have selected the product, category, search results page, promotion or other supported Tudo.lk page you want to promote, create your affiliate link from that page.
Use the available Affiliate, Share, or Copy Affiliate Link option to generate a link connected to your Tudo.lk affiliate account.
Your affiliate link can then be shared with your audience through channels such as:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites and blogs
Email
Other suitable online channels
Always use the affiliate link generated by Tudo.lk when promoting a page. This allows the system to identify eligible orders that come through your recommendation.
You can share different affiliate links depending on what you are promoting. For example, you may share one link for a specific product and another link for an entire category or promotion.
When sharing a link, give your audience a clear reason to visit it. You can mention useful product features, recommend a category, highlight a promotion or explain what customers can find on the linked page.
Avoid providing incorrect or misleading information about prices, discounts, stock availability, delivery times, product specifications or warranty conditions. Customers should always check the latest information shown on Tudo.lk before purchasing.
Step 6 – Customer Places an Order
When a customer opens Tudo.lk using your affiliate link and places an eligible order, the qualifying order can be recorded under your affiliate account.
This applies whether you shared an affiliate link for a:
Product
Category
Search results page
Promotion or deals page
Other supported Tudo.lk page
After the order is placed, you can monitor it from:
Affiliate → Affiliate Orders
Your Affiliate Orders section allows you to view information such as:
Order ID
Order Date
Order Amount
Affiliate Commission
Order Status
Payment Status
You can also open an order to view additional details about the products and commission connected with that order.
An order appearing in your Affiliate Orders section does not mean the commission is immediately payable. The order must successfully reach the required completed status before the eligible commission can be included in an affiliate payment.
Step 7 – Understanding Affiliate Order Status
Processing or Shipped
The order has not yet been successfully completed.
The related affiliate commission remains pending.
Completed
The order has been successfully completed.
Eligible commission from completed orders can be included in an upcoming affiliate payment.
Cancelled
Cancelled orders do not qualify for affiliate commission.
Failed
Failed orders do not qualify for affiliate commission.
Returned
Returned orders do not qualify for affiliate commission.
An affiliate amount shown while an order is still being processed may therefore change depending on the final status of the order.
Step 8 – Track Your Earnings
Use your affiliate dashboard and earnings area to monitor your performance.
You can check your affiliate orders, pending earnings, completed earnings and previous payment information.
Your earnings are calculated using the affiliate commission applicable to the qualifying order.
Affiliate commission rates can vary between products.
Step 9 – Receive Your Affiliate Payment
Tudo.lk processes affiliate payments on a monthly payout cycle.
Eligible unpaid commission from successfully completed affiliate orders can be included in the applicable affiliate payment period.
The final amount paid may include applicable adjustments or deductions under the Tudo.lk Affiliate Program.
Payments are processed using the bank details saved in your Affiliate Profile.
Make sure your bank information remains accurate and up to date.
FAQ
Previous Affiliate Payments
You can use the affiliate payment area to review your previous payouts.
Depending on the payment record, you may be able to see the payment reference, payment date, transfer date, payment status, orders included in the payment, applicable adjustments and the final amount paid.
What Happens If My Bank Details Are Missing?
If the required bank information is missing, Tudo.lk may not be able to include your account in the current payment processing cycle.
Your eligible unpaid affiliate commission will remain available for a future payment after the required bank details have been completed.
Please update your Affiliate Profile as soon as possible to avoid payment delays.
Why Is My Affiliate Commission Still Pending?
Affiliate commission usually remains pending while the related customer order is still being processed, shipped or waiting for successful completion.
Commission becomes eligible for payout only after the qualifying order reaches the required completed status.
Cancelled, failed and returned orders are not eligible for affiliate commission.
Does Every Product Have the Same Commission?
No.
Affiliate commission can vary from one product to another.
The applicable commission is based on the affiliate commission connected with the product and qualifying order.
Always check the affiliate information shown by Tudo.lk before promoting a product.
Do I Need to Apply to Become an Affiliate?
No separate affiliate application is required.
Tudo.lk customers can access the affiliate program using their customer account.
Tudo.lk may restrict or disable affiliate access where necessary, including cases involving misuse of the affiliate program.
Tips for Better Affiliate Earnings
Choose products that match the interests of your audience and provide useful information when recommending them.
Instead of simply sharing a link, explain why the product may be useful, highlight important features, create product demonstrations or reviews, and encourage customers to check the complete product information on Tudo.lk before purchasing.
Always provide accurate information and avoid making misleading claims regarding product prices, discounts, stock availability, delivery times, specifications or warranty conditions.
Need Help?
If you need assistance with the Tudo.lk Affiliate Program, please contact Tudo.lk Customer Support.
You can also visit help.tudo.lk for more Tudo.lk customer guides.
How to Create & Share Tudo Affiliate Links
Tudo.lk affiliates can promote more than individual products.
You can create affiliate links for supported Tudo.lk pages and share them with your audience. This allows you to send customers directly to the products, categories, searches or promotions most relevant to them.
This guide explains what you can promote and how to share your affiliate links correctly.
What Can I Promote?
You can create affiliate links for different types of supported Tudo.lk pages.
Individual Products
Share a specific product when you want to recommend one particular item.
This works well for:
Product reviews
Product recommendations
WhatsApp recommendations
Social-media posts
Product demonstration videos
Example: You find a washing machine you want to recommend and share its affiliate link directly with your audience.
Product Categories
You can also promote an entire product category instead of choosing only one product.
This is useful when your audience may want to compare several products before deciding what to buy.
For example, you may share categories such as:
Mobile Phones
Refrigerators
Washing Machines
Kitchen Appliances
Power Tools
Beauty Products
A customer who opens your category affiliate link can browse the available products within that category.
Search Results
You can share a Tudo.lk search results page when you want to show customers a selection of products related to a particular search.
For example, you might search Tudo.lk for:
Bluetooth Speakers
and then share the supported affiliate link for that search results page.
This can be useful when customers want to compare several related products rather than viewing only one item.
Promotions & Deals
You can also promote supported Tudo.lk promotion, campaign or deals pages.
This is useful when Tudo.lk is running a special campaign or when you want customers to browse several promotional products from one link.
Examples may include:
Seasonal campaigns
Special promotions
Deals pages
Promotional collections
How to Create Your Affiliate Link
First, sign in to your Tudo.lk account.
Browse to the product, category, search results page, promotion or other supported page you want to share.
Use the available Affiliate / Share / Copy Affiliate Link option provided on Tudo.lk.
The system will generate or provide a link associated with your affiliate account.
Copy this link before sharing it with your audience.
Always Use Your Affiliate Link
When promoting Tudo.lk through the Affiliate Program, make sure you share the affiliate link generated for your account.
Do not simply copy the normal URL from your browser if an affiliate-link option is provided.
Using the correct affiliate link allows Tudo.lk to identify qualifying traffic and eligible orders connected with your affiliate account.
Choosing the Right Type of Link
Different types of affiliate links work better in different situations.
Use a Product Link When:
You are recommending one specific product.
Example: “Looking for a portable party speaker? Check this model on Tudo.lk.”
Then share the affiliate link for that product.
Use a Category Link When:
You want customers to browse and compare several products.
Example: “Looking for a new washing machine? Browse the available washing machines on Tudo.lk.”
Then share the affiliate link for the Washing Machines category.
Use a Search Results Link When:
You want to show customers products matching a particular search.
Example: “Looking for Bluetooth speakers? See the available options on Tudo.lk.”
Then share the affiliate link for the relevant search results.
Use a Promotion Link When:
You want to direct customers to a current campaign, deal or promotional collection.
Example: “Check the latest offers available on Tudo.lk.”
Then share the supported affiliate link for the promotion.
Where Can I Share My Affiliate Links?
You can share your affiliate links through suitable online channels, including:
WhatsApp
Facebook
Instagram
TikTok
YouTube
Websites
Blogs
Email
Online communities
Direct recommendations
Choose the channel that best matches your audience.
Sharing on WhatsApp
Affiliate links can be shared directly with individual contacts or suitable WhatsApp groups.
Instead of sending only the URL, add a short explanation.
For example:
Looking for kitchen appliances? You can check the available options on Tudo.lk here: [Your Affiliate Link]
Providing useful context can make the link more helpful to the customer.
Sharing on Facebook & Instagram
You can use affiliate links together with:
Product recommendations
Product reviews
Comparison content
Buying guides
Promotional posts
Reels and videos
Stories where links are supported
Tell customers what they can expect to find after opening your link.
Avoid simply posting large numbers of unrelated links.
Sharing Through TikTok or YouTube
Affiliate links can also support video content.
For example, you can create:
Product demonstrations
Product reviews
Buying guides
Top-product lists
Comparison videos
Product-category recommendations
Where the platform allows clickable links, direct viewers to your Tudo.lk affiliate link.
Product Link or Category Link – Which Is Better?
There is no single best option.
It depends on what you are promoting.
If you are recommending one particular product, a product link provides the most direct experience.
If you want customers to compare different models, brands or prices, a category or search link may be more useful.
For campaigns containing many products, a promotion link may provide a better customer experience.
Choose the link that makes it easiest for your audience to find what they are looking for.
Can Customers Buy a Different Product?
A customer who enters Tudo.lk through your supported affiliate link may browse other pages before completing their purchase.
Affiliate eligibility and commission are determined according to the qualifying products and affiliate rules applied by Tudo.lk.
You therefore do not need to limit every recommendation to a single product page.
Important Tips When Sharing Affiliate Links
Provide Useful Information
Explain why you are recommending the product, category or promotion.
Useful recommendations are generally more effective than simply posting links.
Keep Information Accurate
Do not provide incorrect or misleading information about:
Price
Discounts
Stock availability
Delivery times
Product specifications
Warranty
Promotions
These details can change.
Ask customers to check the current information displayed on Tudo.lk before purchasing.
Use the Correct Affiliate Link
Always use the affiliate link generated through Tudo.lk.
Choose Relevant Products
Promote products and categories that are relevant to the people receiving your links.
Avoid Spam
Do not repeatedly send unwanted affiliate links or post them in places where promotional content is not permitted.
What If My Affiliate Link Is Not Working?
First, check that you copied the complete affiliate link generated by Tudo.lk.
Then try opening the link in a browser to confirm that it reaches the expected Tudo.lk page.
If the link does not work correctly, generate or copy it again.
If the problem continues, contact Tudo.lk Customer Support.
This can happen if your credit or card is declined.
If there are insufficient funds in your account or if there is an issue with the payment processor.
If your payment fails, the order will be marked as pending.
Payment declined by the KOKO App
Payment declined by the Frimi
2. Direct Bank Transfer Payment not Updated
If you used Direct Bank Transfer method, you have to send the payment proof with order ID manually to info@tudo.lk via email or WhatsApp to 07 12 666 666
Pending Orders Will not be process unless received the payment.
Can I open and check the parcel before receiving and paying the rider?
Thank you for the clarification. It appears that open box delivery is not allowed at Tudo, and customers are expected to receive the parcel, pay the rider, and then, if any issues arise upon unwrapping the package, follow the return process with Tudo.
If you have any further questions or if there’s anything else I can assist you with, please feel free to ask.
Why my order is failed
1. Orders are failed due to shipping failure. This can happen due to;
Contact no not reachable of the customer
Incorrect Address
Damaged goods
Customs Issues
Customer Refusal
Delays in transit
Technical problems
Driver shortages
Weather Conditions
How to cancel my order?
You can “Cancel Request” any order that is not marked as “Ready to Ship”. You can use the Tudo account to cancel the requested order. Or you can contact Tudo Customer Support for extended support.
