Refund Process and Timeline
- For the Orders which requested to cancel by the customer will be refunded via REFUND VOUCHER ONLY
- For the orders which cancelled by Tudo Sellers,
- You can request a REFUND VOUCHER for any type of refund. It will be issued within 30 Minutes during working hours.
- Other refund methods as follow;
| Payment Type | Refund Type | Time Line |
| Credit/Debit Cards | Payment Reversal to Card | 10 Working Days |
| EPP Plans | Payment Reversal to Card | 20 Working Days |
| Frimi | Bank Deposit | 10 Working Days |
| Frimi Life Style | Bank Deposit | 10 Working Days |
| KOKO | KOKO Reversal / Bank Deposit | 20 Working Days |
| Cash on Deliver | Bank Deposit | 20 Working Days |
Need more help?
Contact the Tudo team with your order ID or store name.