Support customers after the sale

Clear, timely responses help resolve problems and reduce repeated enquiries.

Understand the issue first

Ask for the order ID, product and a clear description of the issue. Request relevant photos or screenshots where they help explain it. Never ask a customer for a password, card security code or one-time login code.

Give a useful reply

Acknowledge the issue, explain the next step and say when you expect to provide an update. Avoid promising a refund, replacement or completion date before it is confirmed.

Review returns carefully

Under the published Tudo guidance, return requests after delivery are sent to the seller for review, with a copy to sales@tudo.lk. Review the reason, product condition and supporting information, then give a clear response and next steps through the applicable process.

Returns after delivery · Seller-handled warranties

Make support easy to find

For digital products, place your contact number, email, support hours and maximum response time at the top of every delivery email. Follow the digital delivery requirements.

Use feedback to improve the listing

Repeated questions about size, compatibility or included accessories often point to missing information. Correct the listing so the next buyer has a clearer expectation.