Returns After Delivery – Seller Approval Required

Returns After Delivery

For any product that has already been delivered to the customer, the return request must be reviewed and confirmed by the product seller (vendor) before the return can proceed.

What happens after you submit a return request?

1. Your return request is sent directly to the seller responsible for the product.
2. The same email is copied to sales@tudo.lk.
3. The seller reviews the reason for the return, the product condition, applicable return terms and any supporting information provided by the customer.
4. The seller confirms whether the return is accepted and provides the next steps.

Please include your Order ID, product details, reason for return, and photos or other evidence where applicable.

A return request is not considered approved until the product seller confirms it.