Returns & refunds
Return requests, refunds and product warranties.
You can request for returns and refunds for, If your product is defective, damaged, incorrect or incomplete at the time of delivery, submit a return request…
Refund Process and TimelineFor the Orders which requested to cancel by the customer will be refunded via REFUND VOUCHER ONLY For the orders which cancelled by Tudo Sellers, You can…
Return PolicyThank you for purchasing with Tudo Lk. Please find the information about the return policy for damaged, defective, incorrect, or incomplete products from your…
Valid reasons for returnThe reasons you’ve listed are commonly accepted as valid reasons to return an item, and they are in line with standard return policies: Damaged or Defective…
Downloadable Product ReturnsDownloadable and Digital Product Returns Downloadable and digital products are handled differently from physical product returns because there is no physical…
Returns After Delivery – Seller Approval RequiredReturns After Delivery For any product that has already been delivered to the customer, the return request must be reviewed and confirmed by the product seller…
Product Warranty – Handled by the SellerProduct Warranty All product warranties on Tudo.lk are handled by the product seller (vendor). The seller is responsible for warranty assessment, repair,…