Return Policy

Thank you for purchasing with Tudo Lk. Please find the information about the return policy for damaged, defective, incorrect, or incomplete products from your seller. Here’s a summary of the key points:

1. Reasons for Return: Customers are encouraged to raise a return request if their product is damaged, defective, incorrect, or incomplete at the time of delivery.

2. Return Timeframe: Return requests must be initiated immediately and within a maximum of 7 days from the date of delivery. Any return requested after delivery must be reviewed and confirmed by the product seller before the return can proceed. The return request is emailed directly to the seller, with a copy of the same email sent to sales@tudo.lk.

3. Warranty Coverage: All product warranties are handled by the product seller. The seller is responsible for warranty assessment, repair, replacement, service-centre instructions and other warranty handling according to the applicable warranty terms.

4. Electronic Appliances & Mobile Phones: For issues with electronic appliances and mobile phones that occur after usage or beyond the return policy period, the product seller handles the warranty process. Contact the seller with your Order ID and issue details. Tudo may assist with communication, but the seller is responsible for warranty assessment and resolution.

This information is useful for customers to understand the procedures for returning or seeking replacements for products that don’t meet their expectations or arrive in a defective or damaged condition. If you have any specific questions or need further assistance with this policy or any other matter, please feel free to ask.