Downloadable Product Returns

Downloadable and Digital Product Returns

Downloadable and digital products are handled differently from physical product returns because there is no physical item to collect.

Any return, replacement or refund request made after a downloadable or digital product has been delivered, activated, accessed or made available to the customer must first be reviewed and confirmed by the product seller (vendor).

How to request a return or refund

1. Send your return/refund request with the Order ID, product name and a clear description of the issue.
2. Where relevant, include screenshots or other evidence showing the problem with the download, access, code, licence or digital product.
3. The return request will be sent directly to the product seller for review.
4. A copy of the same email will be sent to sales@tudo.lk so Tudo can keep a record and assist with communication.
5. The seller will confirm whether the request is approved and whether the resolution will be a replacement, corrected access, another digital delivery, or a refund, as applicable.

Tudo cannot approve a return or refund for a delivered downloadable/digital product without the seller’s confirmation.