Valid reasons for return
The reasons you’ve listed are commonly accepted as valid reasons to return an item, and they are in line with standard return policies:
Damaged or Defective Product: If the delivered product is physically damaged or broken, or if it is defective and unable to function as intended (e.g., unable to switch on), customers typically have the right to return it for a replacement or refund.
Incomplete Product: If the delivered product is missing items or accessories that were supposed to be included with the purchase, customers have a valid reason to return it to receive the missing components or a refund.
Incorrect Product: If the delivered product is not what the customer ordered in terms of product type, size, color, authenticity (e.g., receiving a fake item), or expiration date, they have a legitimate reason to request a return for a replacement or refund.
Product Does Not Match Description or Picture: If the delivered product does not match the description or image provided by the seller at the time of purchase, this is also considered a valid reason for a return. Customers expect to receive the product as advertised, and any significant discrepancies can warrant a return.
It’s important for both sellers and customers to be aware of these valid reasons for returns, as they help ensure fair and satisfactory transactions. Sellers typically outline their specific return policies, timeframes, and procedures to handle such cases to provide clarity and facilitate smooth returns or exchanges.
