What Do I Do If My Order Is Delayed?
We apologize for the delay you’ve experienced with your order. We are actively working to address our backlog and reduce delays to ensure that your packages reach you as soon as possible.
Please be aware that we will keep you informed about any delays by sending you an email or an SMS with an updated delivery timeline.
You can also determine the cause of the delay by checking the tracking ID on the courier partner’s portal.
The delays may be attributed to one of the following reasons.
Seller Sourcing Issues The seller could take longer than expected time to fulfill your order. Courier service delay Our partners is taking longer than expected time to deliver your order. Customer not available Our Delivery Hero has not been able to get in touch with the customer. Wrong Address / Phone Number While placing an order the customer has entered an incorrect address or phone number,leading to late delivery. Extreme Weather The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up. Law and Order conditions Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package, after the promised time. Supply Chain Issues Due to fuel shortages impacting the logistics operations thereby delaying the timelines.
